SMALL GROUP TRAINING
Frequently Asked Questions
How long are the sessions?
Each session is 30 minutes.
What if I’m new to exercise?
Our Trainers and coaches will have variations ready for all fitness levels.
What if I have injuries or physical limitations?
Our Trainers and coaches will have variations ready for you, however, you will be expected to communicate these limitations to the Trainer prior to the session to discuss if this is the right program for you during your recovery.
How often will the programming change?
We are planning to change our program every 8 weeks.
Can I join in the middle of a current program?
Yes
How often is it recommended to take sessions?
You can come to as little or as many session per week as you’d like however we recommend for Maximum results you attend 2-4 sessions per week (1-2 of each different class per week)
Who will be teaching the sessions?
Our Certified Personal Trainers and Coaches will be guiding you through your workouts.
When do my sessions expire?
Sessions expire 6 months after purchase.
What is the cancellation policy?
You will not be charged for the class if you cancel within 8 business hours of the class time.
Do I need a membership to participate in Small Group Training?
Yes, membership is required to purchase our Small Group Training Packages- contact member services for package details. Guest Drop-Ins available for $35/class- registration required.
Are Registrations Required?
Yes, registrations are required for all classes available for members to book up to 1 week in advance on the app/member portal.
Registrations must also be canceled a minimum of 1 hour in advance or participants are subject to a $5 no show/ late cancellation fee.
Can Small Group Training Packages be shared?
Members may share the 5, 10, and 20 session packages of Small Group Training between other members active on your membership only.
Our unlimited monthly option cannot be shared. Each member must enroll in this monthly add on to participate.
Do Small Group Training packages expire?
Small Group Training packages expire 6 months from the date of purchase.
Unlimited packages renew monthly on the first along with your monthly membership billing.
What if I'm injured or cannot participate due to a medical reason?
With the submission of a doctors note and freeze form, members may freeze their membership medically and the expiration date of the package will be extended the duration of the medical freeze. We do not offer credit or refunds.
How do I get started?
All New members ages 16+ will receive 1 Free Small Group Training session that expires 30 days from membership enrollment.
We offer various packages that can be added to membership depending on your budget/usage and can be added to membership at any time with Member Services.